Title Department/ service area Start date End date     
View more details for consultation Perfect Engagement 360 Perfect Engagement 360 Wrexham County Borough Council 14 Feb 2013 14 Feb 2013
Why are we doing this?
The Perfect Engagement event came out of 12 month’s work of engaging with people who use Substance Misuse Services in Wrexham County Borough. This event was service users’ idea. The aim of the event is to give people who use Substance Misuse Services in Wrexham an opportunity to talk about their experience of using these services. However, a second and arguably more important aim is to feedback the outcome of these discussions to providers and commissioners of the services at the event on the same day.
What we found out


  • Aftercare support and services need to be developed as a matter of urgency

  • ‘Out of hours’ support also needs developing as a matter of urgency

  • The need for service providers to complete extensive paperwork needs to be reviewed and revised to free up more time for professionals to engage with service users

 These 3 key priority recommendations arose out of a consensus reached by service users, service providers and service commissioners during the event.

What difference has it made?

New services have been provided at Ty Croeso, the recovery movement is a model of success in Wales, service user involvement embedded in service delivery.