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Title Department/ service area Start date End date     
View more details for consultation Your Services Your Choices 2015 Your Services Your Choices 2015 Fire and Rescue Service 21 Sep 2015 11 Dec 2015
Why are we doing this?

This is our annual consultation.

What we found out
What difference has it made?
Title Department/ service area Start date End date     
View more details for consultation Shaping the future of Library and Heritage Services in Wrexham Shaping the future of Library and Heritage Services in Wrexham Wrexham County Borough Council 12 Oct 2015 06 Nov 2015
Why are we doing this?
The Council is required to make significant savings in its budget over the next few years and is committed to safeguarding education provision and the most vulnerable people in society. These savings are currently estimated at £45 million over the next 3 years.
 
The provision of library services is a statutory requirement under the Public Libraries and Museums Act 1964. This Act requires the Council to "provide a comprehensive and efficient library service for all persons desiring to make use thereof...." The 1964 Act also enables a local authority to "provide and maintain museums and art galleries". There are also statutory duties on local authorities concerning Archives to make arrangements for the proper care, preservation and management of their records.
 
The Council is seeking to safeguard important and valued services such as local libraries, museums, archives and historical sites when there is less public money to do this. It is not about cutting services to the bone but about enabling them to operate more dynamically and with better links with local communities.
What we found out
What difference has it made?
Title Department/ service area Start date End date     
View more details for consultation Future Plans of the Senedd Yr Ifanc Future Plans of the Senedd Yr Ifanc Wrexham County Borough Council 01 Sep 2015 06 Nov 2015
Why are we doing this?
The purpose of this consultation is to discover the top issues that affect young people in Wrexham. These issues will influence the work of the Senedd yr Ifanc (Wrexham Youth Parliament).
What we found out
What difference has it made?
Title Department/ service area Start date End date     
View more details for consultation Community safety survey Community safety survey Wales Audit Office 08 Oct 2015 30 Oct 2015
Why are we doing this?

We're studying community safety across Wales and we want to hear from you.


What is community safety?

Community safety is how individuals feel about the places where they live, work and spend leisure time. It is a major part of what makes an area a good or bad place to live, work, or spend time in.

At a practical level, community safety in your area is influenced by how well organisations – your police service, your Police and Crime Commissioner, your local authority, the voluntary sector and others – work together to identify priorities, coordinate services and measure their success.

Do these organisations agree on what the priorities are in your area? Are they able to work together to tackle these priorities? Do they consult with residents to identify these priorities, and then keep residents informed of progress?

What we found out
What difference has it made?
Title Department/ service area Start date End date     
View more details for consultation Difficult Decisions 2016/17 Difficult Decisions 2016/17 Wrexham County Borough Council 16 Sep 2015 27 Oct 2015
Why are we doing this?

We are consulting on the Council's plans to reshape services and meet the financial challenge, by gathering public views on budget proposals for 2016/17 and beyond.

What we found out

More than 1,700 people took part in the consultation and gave their views about the proposals we made, as well as making some suggestions of their own.

We'd like to thank everyone who took part for their time.

What difference has it made?

The results from the consultation were presented to Elected Members in order to shape the decisions they made about Wrexham County Borough Council's budget for 2016/17.

The 'You Said, We Did' report details what decisions have been made about each of the proposals presented for consultation.

Title Department/ service area Start date End date     
View more details for consultation Arts and Creative Industries Space Arts and Creative Industries Space Wrexham County Borough Council 28 Sep 2015 10 Oct 2015
Why are we doing this?

Oriel Wrecsam is the premier venue for Contemporary Arts in North East Wales and the home of Creative Wrexham. Some years ago, it was identified that Oriel Wrecsam had outgrown its established home and that new premises were needed in order to ensure that the emerging arts scene in the town centre could be supported.
 
In 2014, following extensive work and research and an options appraisal,the elected Members of Wrexham Council agreed that the preferred location for the new Arts and Creative Industries Space would be the current People's Market. Following this decision, Oriel Wrecsam relocated to temporary accommodation on Chester Street at no 11. The gallery also took over the lease to 12 Chester Street for workspace.


In 2015, the Arts Council of Wales agreed to fund both an architectural practice to provide detailed design for the People's Market for the Arts and Creative Industries Space. At the same time, and to work in partnership with the architectural practice, business planning for Oriel Wrecsam was commissioned in order to ensure that the new space can be sustainable.

What we found out
See results document below
What difference has it made?
Title Department/ service area Start date End date     
View more details for consultation Wrexham Partners Equality Objectives 2016-2020 Wrexham Partners Equality Objectives 2016-2020 Wrexham County Borough Council 01 Sep 2015 09 Oct 2015
Why are we doing this?

Equality is about creating a fairer society where diversity is valued and respected, where people do not face discrimination and prejudice and where everyone can pariticpate, flourish and have the opportunity to fulfill their potential.

Under the Equality Act 2010 Wrexham County Borough Council and its partners, AVOW, North Wales Fire & Rescue, Coleg Cambria, Glyndwr University and North Wales Police have a Public Sector Equality Duty to:

 

  • Eliminate discrimination, harassment, victimnisation and any other sonduct that it prohibited under the Act;
  • Advance equality of opportunity between persons who share a protected characteristic and those who do not; and
  • Foster good relations between persons who share a relevant protected characteristic and those who do not.

The purpose of this consultation exercise is part of meeting the requirement under those duties to review and refresh our Equality Objectives within the Strategic Equality Plans 2016-2020; and to engage with protected characteristics groups in doing so.

Rather than each organisation conducting an individual consultation, in doing it together we aim to eliminate consultation fatigue and get a more overall Wrexham picture.

What we found out
What difference has it made?
Title Department/ service area Start date End date     
View more details for consultation Customer Care Standards Customer Care Standards Wrexham County Borough Council 09 Sep 2015 04 Oct 2015
Why are we doing this?
As part of the Council's work to make our processes and policies as effective as possible, we are looking for resident's views and opinions to inform on our Customer Care Standards.
What we found out

Traditionally standards have been about speed, either to answer the telephone or ensure that customers are not waiting excessively for drop-in visits to have their query resolved.

Results from the survey have indicated that customers believe that the service we deliver should not prioritise speed over quality of service. Our proposed standards reflect messages such as:-

“As long as the initial letter response states the timescale for a full response I would have no issues in waiting 30 days. At least I would know the response would be correct and not rushed.”

“Customer care is not just about speed but also about quality. I would expect all responses to be courteous whether in person or written communication and by a member of staff that has a knowledge and understanding of the issues and the authority to take any action that may be required. This may require the issue to be passed on to a more senior member of staff but I would expect to be informed if this was going to result in any delay to a resolution.”

What difference has it made?

The new standards reflect a growing desire to better reflect the Council’s vision to be “an organisation that provides consistent, high quality customer services which adds value to the customer and to the Council”.

The revised standards have a focus on outcomes and performance as opposed to solely speed in isolation and recognise changing customer behaviours with a greater emphasis on digital access.

The revised standards are proposed as realistic and considered achievable in the current environment of budget savings. The proposed standards are seen as improving on current good practice and increased desirability to achieve a ‘right first time’ culture to promote a high regard and trust in the Council.

These standards will be available for customers to view early in the new year.

Title Department/ service area Start date End date     
View more details for consultation Vexatious and/or Unreasonably Persistent Complainants Policy Vexatious and/or Unreasonably Persistent Complainants Policy Wrexham County Borough Council 04 Sep 2015 04 Oct 2015
Why are we doing this?

We are updating our 'Vexatious and/or Unreasonably Persistent Complainants Policy' and would like to hear your opinions on this.


The term 'vexatious' means that someone is causing frustration or annoyance. In this case, it is to the Council by not accepting the outcome of their complaint investigation or following the correct procedures. Whilst this is only a small minority of the people we deal with, it is important to have a policy in place to deal with them so that they do not start to affect our ability to provide a service to other people.


We are also updating our 'Corporate & Statutory Complaints Policy', which we would like your feedback on as this states the complaints procedures that we follow.


The policies will be supported by leaflets and web information, which will provide an overview and summary of the complaints procedures.

What we found out

Whilst the numbers of responses were fairly low, we appreciated people taking the time to provide their feedback, most of which was positive.


Each response was considered and, where appropriate, used to amend elements of the policy. The consultation information was included with the report which was presented to the Executive Board. On 10 November 2015, the board approved the policy and the final version of the document has been uploaded to the Council website.

What difference has it made?
The Council now has a fully update, fit for purpose policy which has been subject to a consultation with the relevant stakeholders.
 
The new policy can be found at www.wrexham.gov.uk/complaints
Title Department/ service area Start date End date     
View more details for consultation Corporate & Statutory Complaints Policy Corporate & Statutory Complaints Policy Wrexham County Borough Council 03 Sep 2015 04 Oct 2015
Why are we doing this?

We are updating our complaints policy following changes to the way we manage complaints in the Council. As part of this work, we would like to hear your opinions.

We are also updating our 'Vexatious and/or Unreasonably Persistent Complainants Policy', which we would like your feedback on as it is about how the Council deals with particular complainants.

Most complaints about Council services are dealt with under a nationally agreed Corporate Complaints Procedure. This is endorsed by the Public Services Ombudsman for Wales. Social Services complaints are subject to a separate, statutory procedure.

The policies will be supported by leaflets and web information, which will provide an overview and summary of the complaints procedures.

What we found out

Whilst the numbers of responses were fairly low, we appreciated people taking the time to provide their feedback, most of which was positive.

Each response was considered and, where appropriate, used to amend elements of the policy. The consultation information was included with the report which was presented to the Executive Board. On 10 November 2015, the board approved the policy and the final version of the document has been uploaded to the Council website.

What difference has it made?

The Council now has a fully update, fit for purpose policy which has been subject to a consultation with the relevant stakeholders.


The new policy can be found at www.wrexham.gov.uk/complaints